My deepest experience is in platforms, systems thinking, and omnichannel commerce. But the underlying skill is universal: finding the real problem and building the system to solve it.
I work best where the answer isn't obvious, the problem crosses functions, and the product needs to connect back to business outcomes.
A focused assessment of your product strategy, roadmap, customer experience, metrics and organization — ending with a clear set of priorities.
Deep-dive into the product and economic mechanics behind marketplace growth: discovery, conversion, retention, supply, seller experience, pricing — and the operational core of OMS, inventory, catalog and last-mile that everything else depends on.
Work alongside the founder/CEO and product leadership team to establish strategy, operating rhythm, team structure, metrics and execution discipline.
My work sits at the intersection of customer experience, business economics, technology and operations.
Worked across order management, warehousing, inventory and last-mile delivery — connecting the customer-facing promise to the fulfillment logic, and the customer service stack, that actually has to keep it.
Worked across search, ranking, recommendation, funnel analytics and experimentation to improve how customers discover products and move from intent to purchase.
Designed retailer-facing capabilities across catalog, inventory, order integrations and operational workflows — for a marketplace where the supply side is as important as the consumer side, and catalog quality decides what happens downstream.
Worked across pricing, fees, loyalty, payments and settlements — areas where product decisions directly affect revenue, margin, retailer economics and customer experience.
Exploring how to productize AI across catalog, shopping experiences, operations and support — with a focus on measurable business value rather than AI for its own sake.
Outside client and employer work, I build and ship working AI systems end-to-end — an autonomous agent that computes technical indicators and reasons over stock data, and a RAG-based content engine that replicates a specific brand voice for a live audience. Proof the AI advisory isn’t theoretical.
I operate across the layers that usually get separated inside organizations.
Practical ideas on marketplaces, product leadership and AI in commerce.
I'm a product leader with 13+ years across product management and technology, with experience spanning ecommerce, marketplaces, platforms, OMS, catalog, search, supply chain, last-mile logistics, customer service and AI.
I've worked across both consumer-facing products and the systems that power them — moving between customer problems, business economics, technology and operations.
That is the space I'm most interested in advising on: the messy stage where a company has found something worth scaling, but the product, organization and operating model need to catch up.
Bring it. A 30-minute conversation is a good place to start.
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